Landing a job at OpenAI typically demands a strong technology background, experience at leading companies, and a genuine passion for AI research. However, success at the organization necessitates the ability to navigate challenges without a predefined guide.
Nick Turley, head of ChatGPT, highlighted this in a recent podcast with Lenny Rachitsky, stating, “Approaching each scenario from scratch is crucial in this field. There’s no blueprint for what we’re building; replication isn’t an option.” Turley explained that OpenAI cannot simply iterate on products or features already established by tech giants like Instagram or Google.
“You can draw inspiration from various sources, but real innovation requires starting fresh. This mindset is what we look for when assessing potential hires,” he noted, emphasizing the importance of beginning projects from scratch.
He also discussed OpenAI’s approach to feature releases, noting that the company sometimes launches products before they are fully polished. Recently, OpenAI introduced GPT-5 to mixed reactions. Turley stated that this strategy of rapid deployment allows the company to gather feedback from real users.
“We receive criticism for the model chooser,” he remarked, referencing the now-removed dropdown menu in ChatGPT. “However, it’s often better to release a raw version of a product than to adhere too rigidly to quality standards, as you’ll discover what truly needs refining only after you launch.”
The rollout of GPT-5 exemplifies this process. Following user feedback, OpenAI replaced the former model switcher with a “real-time router” that automatically selects the best-suited model for each user request.
Despite efforts to innovate, the release was not without its challenges. Following the launch of GPT-5, users shared their frustrations over a beloved older model that was no longer accessible. In response, OpenAI CEO Sam Altman indicated plans to reinstate it, acknowledging the complexities of meeting user expectations.